Note: The job is a remote job and is open to candidates in USA. Humana Inc. is committed to putting health first and is seeking a Provider Installation Representative to join their Provider Directory Configuration team. This role involves maintaining accurate provider information and ensuring a positive experience for members by managing data and collaborating with various teams.
Responsibilities
• Input data criteria in DD (Directory Designer)
• Proof paper directories (recycled every 30 days all year)
• Submit defects found within directories
• Defect closeouts to be completed after submitted defect has been corrected
• Dashboard reports from IT of potential issues identified by IT
• Research providers information identified by the market and customer service sent via email
• Collaborate with IDC (Internet Directory Creator) team and Directories Team Auditors to achieve a positive member experience
Skills
• Minimum of 1 year of administrative support and data entry
• Minimum of 1 year of healthcare related background with an understanding of Medicare and Medicaid
• Minimum of 1 year of experience in provider data management, provider directory systems or credentialing systems
• Understanding of healthcare provider types, specialties or network structures
• Experience interpreting reports and data extracts to identify trends or discrepancies
• Experience using multiple computer applications simultaneously
• A positive, proactive attitude with a passion for consumer experience
• Self-starter with excellent time management skills
• Work well independently and as a team
• Comfortable with constant process changes/adapting to new processes
• Self-starter with excellent time management skills with attention to deadlines and ability to prioritize tasks
• Prior experience using Microsoft Office Programs, including Word, Excel, OneNote PowerPoint
• Must meet Humana's Work at Home connectivity requirements
• Experience in the following systems: DD (Directory Designer), qTest, HPAS, Wicket, APEX, PMPD Provider Search, PAAG (Provider At A Glance), CAS (Claims Administration System), Mentor experience
• Provider installation/directory, provider data operations, data management, configuration, or similar transferable discipline covering Medicare and Medicaid lines of business
• Prior work experience in a fast paced, metric driven setting
• Excellent communication skills
• Attention to detail with a focus on quality
Benefits
• Benefits starting day 1 of employment
• Competitive 401k match
• Generous Paid Time Off accrual
• Tuition Reimbursement
• Parent Leave
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
Company Overview
• Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.
Company H1B Sponsorship
• Humana has a track record of offering H1B sponsorships, with 114 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role.