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JOB DESCRIPTION
Job Summary
Care Connections, a division of Molina Healthcare, seeks Outreach Agents to join its growing team which will contribute to the company mission to bring quality health care to the underserved. The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners across 14 states. As part of Molina’s benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings. This is a special opportunity to make a positive difference in the lives of vulnerable people.
KNOWLEDGE/SKILLS/ABILITIES
• Strong phone and verbal communication skills along with active listening
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
• Ability to multi-task, set priorities and manage time effectively
• Show flexibility in meeting changing performance objectives consistent with Molina and department objectives
• Attention to detail
• Problem solving skills
• Perform timely documentation in electronic medical record
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Empathy/passion for working with senior, disabled, low income populations
• Demonstrate positive working relationships with peers and effectively manage conflict
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
• Ability to abide by Molina’s policies and procedures
• Bilingual (English/Spanish preferred).
JOB QUALIFICATIONS
Required Education
Required Experience
• Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
• Preferred Education
• Associate Degree or equivalent combination of education and experience
• Preferred Experience
• Customer Service/Call Center experience in Healthcare or equivalent related
• Experience doing outbound appointment setting or similar services
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $23.00 – $30.00 an hour*
• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Pay Range: $12.19 – $26.42 / HOURLY
• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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