This is a remote position.
Role Name: Service Representative - Medical Spa Scheduling
Schedule:
• Monday to Friday, 9am to 6pm Eastern with an hour's unpaid break
Client Overview
Join a thriving medical spa that specializes in aesthetic treatments and wellness services, helping clients enhance their confidence and well-being. This established practice has a strong lead generation system and focuses on providing exceptional patient care from the first point of contact through treatment. The spa operates with modern CRM systems and has built a reputation for professional, caring service in the growing medical aesthetics industry.
Job Description
This is an exciting opportunity to be the welcoming voice that connects patients with life-changing aesthetic treatments. You’ll work with warm leads who are already interested in services, making this a rewarding role focused on helping rather than selling. You’ll play a vital role in the patient journey by managing appointment scheduling and providing excellent customer service in a supportive, professional healthcare environment. This position offers the perfect blend of administrative responsibilities and meaningful patient interaction.
Responsibilities:
• Handle inbound calls from patients seeking consultation appointments
• Make outbound calls to leads generated through the medical spa’s marketing efforts
• Work within the company’s CRM system to manage and track leads
• Schedule consultation appointments for patients based on available time slots
• Provide excellent customer service to ensure positive patient experience
• Follow up with leads to convert them into scheduled appointments
• Maintain accurate records of all patient interactions in the CRM system
Requirements:
• Fluent communication skills and professional phone manner
• Recent experience in healthcare or medical industry
• Previous experience in customer service and sales environment
• Comfortable making and receiving phone calls throughout the day
• Familiarity with CRM systems and basic computer skills
• Ability to work independently while following established processes
Independent Contractor Perks
• HMO Coverage for eligible locations
• Permanent work from home
• Immediate hiring
• Steady freelance job
ZR_27112_JOB